• Limited time: FREE SHIPPING on all orders RM300 and above! 

• Sign up and get RM10 off on your first purchase

• Get rewarded with OilyPoints collected!

Frequently Asked Questions


Orders

How do I purchase from OilyPod?

You can choose to purchase via;

1. Our website: https://oilypod.my/ (fastest and most convenient)

2. Email: customerservice@oilypod.my

3. Whatsapp: +60189163422

4. Shopee: https://shopee.com.my/shop/81439388/

5. Lazada Mall (coming soon!)


We do not have a physical store at the moment, so all purchases are made online only.

We also do not carry stocks or testers at our headquarters, where only administrative works are carried out.

What are the available payment methods?

OilyPod offers various kind of Payment Methods as shown below;


1. Credit Card / Internet BankingVia e-GHL (Visa or Mastercard / Internet Banking)

2. PayPal

3. Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end).

4. Invoice / Cheque / Offline Bank Transfer


Kindly contact us for further details if you wish to complete your purchase via manual bank transfer.


Tip:

If you wish your orders to be processed as soon as possible, you can choose Credit Card or Internet Banking via e-GHL or PayPal as your payment option.

I forgot my Password for my account. How do I retrieve it?

1. At the login page, simply click "Forgot your password?"

2. You will be asked to enter your registered email address.

3. An email will be sent to you to reset your password.

Can I cancel an existing order that has been made?

Yes, only if the order is still in 'unfulfilled' status.

Please send an email to customerservice@oilypod.my with the message title “Request to cancel order” in order to inform us about the cancellation of order.

Orders that have been fulfilled (labeled and shipped) can not be cancelled.

What is the transaction currency?

All transaction currency is in Malaysian Ringgit (RM)

Can I use multiple discount/coupon codes at checkout?

No, only one discount/coupon code can be used at a time including OilyPoints reward codes.

Ongoing promotions can't be used with OilyPoints rewards.

Pre-orders

What products do you offer pre-orders?

We only take pre-orders for Plant Therapy products that are;

1. Out-of-stock

2. Not displayed/available at OilyPod's website

3. Oil of the Month (OOTM)

4. Seasonal products

5. Default or customized Plant Therapy sets

6. Bulk purchases

How do I proceed with pre-orders?

You can email items that you wish to pre-order to customerservice@oilypod.my and we'll get back to you with the quotation within 24 hours. Once you have agreed to the quotation, terms and conditions, you will proceed with payment. And once we've confirmed the payment, we will proceed with pre-ordering the products for you.

How long is the lead time for pre-orders?

We would immediately place orders upon successful pre-order purchases. Delivery time from Plant Therapy to OilyPod would usually take 2-4 weeks. We would first inspect the condition of products upon arrival. If all is good, we will proceed with shipment to you the next working day. If an item(s) is defective (broken, leaking, etc), the item(s) will be replaced by Plant Therapy and it will take another 2-4 weeks to arrive and the same standard of procedure shall take place thereafter.

Do I have to worry about customs and taxes for pre-orders?

Absolutely not! We'll take care of this for you!

Can I cancel an existing pre-orders that have been made?

Once we have place the pre-orders for you, no cancellation is allowed. 

What else do I need to know about pre-orders?

1. Pre-order quotations may vary from time to time depending on currency rates, handling fees, and customs policies.

2. Only place pre-orders if you're willing to wait up to a month.

3. Promotions, discounts and Oilypoints redemption are not eligible for pre-order purchases. However, you can still receive OilyPoints from pre-orders.

Shipping

What courier do you use?

We ship via PosLaju courier service throughout Malaysia.

How long does it take for my package to arrive?

We usually ship out all orders within 1 working day upon successful purchases, unless informed otherwise (we would usually make an announcement of any shipment delays via our facebook or instagram). Since our warehouse is located in Terengganu, the working days would be from Sunday to Thursday.

Our cut-off time to ship out same day orders would be 12pm. 

Depending on your location, it would usually take 1-3 working days for your parcel to arrive from PosLaju.

How much is the shipping charge?

Peninsular Malaysia

0kg - 0.5kg: RM7.90

0.5kg - 1.0kg: RM10.90

1.0kg - 1.5kg: RM17.10

1.5kg - 2.0kg: RM19.80

2.0kg & over: Base of RM16.00 + RM2.00 for each subsequent 0.5kg x 15% fuel surcharge, 15% handling fee x 6% Service Tax


Sabah / Sarawak

0kg - 0.5kg: RM12.50

0.5kg - 1.0kg: RM17.50

1.0kg - 1.5kg: RM26.60

1.5kg - 2.0kg: RM31.30

2.0kg & over: Base of RM31.00 + RM3.50 for each subsequent 0.5kg x 15% fuel surcharge, 15% handling fee x 6% Service Tax


We also offer promotional free shipping or free shipping over a certain threshold from time to time. So be sure to like us on facebook and follow us on instagram to get promotional updates!

Do you ship outside Malaysia?

By default, we ship within Malaysia only but you can send us an email for details on international delivery :)

Do you do Cash On Delivery (COD)?

We only do COD in areas in close proximity to our warehouse in Terengganu.

You can email us at customerservice@oilypod.my or whatsapp us at +60189163422 to arrange for a COD.

Our warehouse is not open for public.

What if I received damaged, defective or incorrect product(s)?

Damaged, defective or incorrect product(s) must be reported to us within 5 days of receipt (from the date you received your product).

Please email us at customerservice@oilypod.my ; include order number, a detailed description of problem and picture of the damaged, defective or incorrect item(s) received.

Product(s) may or may not be subjected to returns.

Product(s) will be replaced with an identical product (subject to availability) free of charge or refunded, whichever is preferred. International customers will be refunded.

What if I don't receive my parcel or PosLaju is late to deliver?

While we usually ship out all successful orders the next working day unless informed otherwise, it is beyond our control once orders are shipped out and what happens within PosLaju. Do let us know if this happens and we'll try our best to help out. In the mean time, we would also suggest you to contact PosLaju on this matter. 


Note: You will receive an email containing the tracking number once your order has been shipped out (check your spam folder if it is not found in your inbox).

Product Related

Why buy from OilyPod?

1. We offer you competitive prices.

2. All products displayed at OilyPod website are ready stock, so you can expect to receive your orders fast. Oh, we know how dreadful it is to refresh your tracking number progress every few hours, for WEEKS.

3. Skip the hassle of going through and dealing with customs. And we know how much you pray for your packages to make it through the customs too.

4.  You can shop different brands all under one roof, with only one affordable shipping fee.

5. We offer OilyPoints program for you to earn and redeem for later purchases.

6. You are guaranteed to receive only genuine products from Plant Therapy, Edens Garden and Rocky Mountain Oils.

Can you recommend me essential oils for my circumstances?

Oh yes, we'll be more than happy to help you choose your essential oils.

Simply send us an email knowledgebase@oilypod.my and our aromatherapy advisor will reach you out.

Do you have samples or testers to give away?

Unfortunately, we do not have any samples or testers at the moment.

Do you sell Young Living and Doterra? 

We don't sell Doterra and we're discontinuing Young Living. You can still find some Young Living ready stock products under the 'Bargain Bin' tab, where we are clearing off Young Living's products at a cheaper price.

Do you sell other non-MLM products?

At the moment, we don't sell products from brands other than Plant Therapy, Edens Garden and Rocky Mountain Oils. However, we do take pre-orders for Aromatics International as we are their authorized distributor in Malaysia. Please contact us to know more on pre-orders on Aromatics International.


*Update: We will be discontinuing Rocky Mountain Oils products due to unfavourable demand.

Do you have a bulk purchase pricing and policy?

How do I get the GC-MS report for my essential oils purchased from OilyPod?

Please send us an email to customerservice@oilypod.my and include; order number, brand, type of essential oil, and lot number found on the bottle (Edens Garden essential oils may or may not have a lot number).

Do you provide Certificate of Analysis (COA) and Material Safety Data Sheets (MSDS)?

Yes, we do give out these information upon request! Please send us an email to customerservice@oilypod.my and include; order number, brand, type of essential oil, and lot number found on the bottle (Edens Garden essential oils may or may not have a lot number).

What is the difference between 'Add to wishlist' and 'Notify me' for out of stock products in the products pages? 

As the name implies, 'Add to wishlist' button serves as a medium for products that you wish to be saved for later purchase, reference, or to be personally shared with your contacts.

On the other hand, for out of stock products, there will be a section in the products page where you can leave your email address (Notify me) to be notified as soon as the product becomes available again.

Adding out of stock products into your wishlist won't notify you when the products become available again.

Safety Related

Are your essential oils ingestible?

First, let’s be clear that there is a difference between the use of essential oils as food flavorings and their use for health purposes. Flavoring food with essential oils in the food industry is regulated by FDA, where they have the GRAS (Generally Recognized As Safe) list. However, please know that GRAS guideline is measured in Parts Per Million (PPM). To give you an idea, 1 part per million is roughly equivalent to one drop in 50 litres! This is no where near to the unsupervised, dangerous and misleading practices of ingesting essential oils at home. 


While we've heard from big MLM companies claiming that their essential oils are ingestible because they are pure and are of 'therapeutic grade', this is a very unsafe practice. The concern lies not because of the purity and quality of essential oils, but the properties of the essential oils themselves that pose potential risks to the body. Harm from an essential oil is not always due to impurities or adulterations; more often it’s simply about the constituents it contains. This is not about purity; it’s about safety. Here are some possible risks when ingesting essential oils;


- Mucosal and gut lining irritation (know that essential oils are GOOD organic solvents).

- Risks of sensitization.

- Possible interaction between certain essential oils and certain medications (drug interactions).

- Unnecessary stress to the liver and kidneys since essential oil constituents are metabolized in the liver and some are excreted in urine.


In conclusion, we do not recommend ingesting essential oils casually or as a daily supplement. This type of usage requires serious considerations and consultation with a qualified clinical aromatherapist trained in this area, not with an MLM advocate.

Can I use your essential oils NEAT?

For those who are unaware, NEAT application simply means to use undiluted essential oils topically. We strongly advise against using undiluted essential oils on the skin due to various possible risks and once again, this is not an issue of purity or quality of the essential oil, it is simply about the constituents. Here are some common side effects from using undiluted essential oils on the skin; 


- Allergy / Sensitization

- Irritation

- Phototoxicity


We strongly advise essential oil users on proper dilution and usage of essential oils. More on dilution guideline here.

OilyPoints

What are OilyPoints?

OilyPoints are points collected from actions and purchases from OilyPod, which then can be used to redeem towards your purchases.

Who can join OilyPoints program?

Every one! Customers are automatically enrolled into the OilyPoints program upon creating an OilyPod customer account. No purchase is necessary to enroll in the OilyPoints program.

How do I earn OilyPoints?

1. Make an order

RM1 = 1 OilyPoint


2. Like us on Facebook 

50 OilyPoints

- You will receive OilyPoints for this action only from within your OilyPoints widget. If you've previously liked us on facebook, you can send us an email to customerservice@oilypod.my with your facebook name so that we can reward you the OilyPoints.


3. Follow us on Instagram

50 OilyPoints

- You will receive OilyPoints for this action only from within your OilyPoints widget. If you've previously followed us on instagram, you can send us an email to customerservice@oilypod.my with your instagram username so that we can reward you the OilyPoints.


4. Birthday Gift

100 OilyPoints

- Be sure to have an account with us.

- Log in and click on 'My OilyPoints' link and a pop-up widget will appear

- Click the 'Earn' tab and enter your birth date!

Note: You are required to have an account with us at least one month before you are eligible to earn Birthday OilyPoints and you will receive this gift once a year.


5. Refer a friend

200 OilyPoints

- Visit the 'Earn' tab of your OilyPoints widget, click on 'Refer a friend' and you will get your unique referral link for you to share.

- Every time a referred friend makes a successful purchase and becomes a new customer via the unique referral link, you are automatically rewarded with OilyPoints!

- All referred friends will receive a free shipping bonus code on their first purchase when purchasing via your unique referral link.

What is the conversion rate of OilyPoints?

RM1 spent = 1 OilyPoint

For example, a RM500 purchase will earn you 500 OilyPoints


100 OilyPoints = RM1

350 OilyPoints = Free Shipping

500 OilyPoints = RM10

750 OilyPoints = RM30

1000 OilyPoints = RM50

For example, with 500 OilyPoints in your account, you can choose to redeem a free shipping reward or a RM10 coupon code. Or, you can choose to keep and accumulate more OilyPoints to redeem bigger rewards!


*Be sure to check out the conversion and rewards from time to time. We may add a new or limited time rewards!

Do my points ever expire?

Nope, never ever. Your OilyPoints will not expire until you delete your OilyPod's account.

However, rewards redeemed expire 1 year (365 days) from when they are redeemed.

Can I just use the OilyPoints as a form of credit to pay for my purchases at check out?

Unfortunately, our new platform doesn't allow this direct conversion to happen. OilyPoints are required to be redeemed as a reward to be used at checkout.

Can I redeem and use multiple rewards at a time?

While you can redeem as many rewards as you possibly can with your OilyPoints, you are entitled to use only one reward discount code at checkout at a time. This is a preset feature that we are unable to change by our platform.

Marketplace

Do you sell at local marketplaces such as Shopee and Lazada?

Yes, we do! Here are the links to our marketplace stores:


Shopee

Lazada Mall: coming soon!

Why are the prices different at these marketplaces?

There are a number of factors involved when putting up prices at different platforms including different competition, fees and commissions, payment gateways, handling and shipping, etc.

Why are the products sold at these marketplaces limited to only Plant Therapy products?

We carry a store name called, 'OilyPod- Plant Therapy Authorized Distributor Malaysia', and as such, we would only represent one brand, which is Plant Therapy, in these marketplaces.

Can I use coupon codes and offers from OilyPod website at these marketplaces and vice versa?

Unfortunately, no, this is not possible.

Can I still get OilyPoints for purchases made through your marketplace stores?

Unfortunately, no. OilyPoints are exclusive for OilyPod website purchases only.

Why are you able to offer different shipping rates/free shipping at these marketplaces? 

The shipping rates and offers at these marketplaces are subsidized by the respective marketplaces.

What are the pros and cons purchasing from OilyPod's website vs OilyPod's store in these marketplace?

OilyPod Official Website

+ Enjoy OilyPoints as part of our loyalty reward program

+ Exclusive offers and discounts

+ Participate in contests and giveaways

+ Receive random gifts!

+ Get first dibs on latest products

+ A wider range of brands and products under one roof

+ A cleaner and user friendly interface to search for products

+ COD option is available (within close proximity of our warehouse)


OilyPod store in Shopee and Lazada

+ Better shipping rates (subsidized by marketplaces)

+ Better pricing

+ Limited products

+ Some may find the interface and categorization a little cluttered

+ All purchases and transactions policies are governed by respective marketplaces

+ COD option is not available

I still have doubts!

Oh, bummer! Just drop us an email to customerservice@oilypod.my and we are more than happy to help! Or contact us straight away here.