Frequently Asked Questions

You can purchase via:

1. Website: https://oilypod.my/ (Fastest & most convenient)
2. Email: customerservice@oilypod.my
3. WhatsApp: +60189163422
4. Shopee
5. Lazada Mall
6. GrabMart (Available for neighboring Bukit Jelutong area through Grab Superapp)

Note: We do not have a physical store at the moment, so all purchases are online only. We also do not carry stocks or testers at our facility, where only administrative and fulfillment works are carried out.

We accept most major payment methods:

• Internet Banking via e-GHL payment gateway
• Credit Card (Visa or Mastercard) via e-GHL payment gateway
• E-Wallet (Boost, Touch 'n Go) via e-GHL payment gateway
• PayPal
• GrabPay including GrabPay Later
• Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end)
• Invoice / Cheque / Offline Bank Transfer

Kindly contact us if you wish to complete your purchase via manual bank transfer.

1. At the login page, simply click "Forgot your password?"
2. Enter your registered email address.
3. An email will be sent to you to reset your password.

Yes, only if the order is still in 'unfulfilled' status.

Please send an email to customerservice@oilypod.my with the title “Request to cancel order” or WhatsApp us at +60189163422. However, do know that our fulfillment team is efficient — most orders are fulfilled within the same day, and orders that have been fulfilled (labeled and shipped) cannot be cancelled.

All transaction currency is in Malaysian Ringgit (RM).

No, only one discount/coupon code can be used at a time at checkout. Ongoing promotional codes cannot be used with OilyPoints rewards code.

We only take pre-orders for Plant Therapy products that are:

1. Out-of-stock
2. Not displayed/available at OilyPod's website
3. Seasonal products
4. Bulk products

Please contact us for a quote through:

• Email: customerservice@oilypod.my
• WhatsApp: +60189163422

We will revert to you with a quote within 1–2 working days.

*Note: Pre-order quotations may vary from time to time depending on current product price, currency rates, handling fees, and customs tax and duties. Promotions, discounts, and OilyPoints redemption are not eligible for pre-order purchases. However, you can still receive OilyPoints from pre-orders.

The lead time for pre-orders usually takes 2–4 weeks under normal circumstances.

Absolutely not! We'll take care of this for you!

Once we have placed the pre-orders for you, no cancellation is allowed.

Our default courier is PosLaju.

However, we also ship with GDEX and J&T upon request. This may be subjected to additional fee and delivery may be slightly delayed due to manual shipment process.

Orders are usually shipped out within 1 working day upon successful purchase, unless informed otherwise. Depending on your location, it usually takes 1–5 working days for your parcel to arrive.

*Note: You will receive an email containing the tracking number once your order has been shipped out (check your spam folder if not found in inbox). Please expect delivery delays during festive or peak seasons.

Shipping charges depend on location and weight. You can check out shipping charges at checkout.

We offer Free Shipping for all orders RM300 or more (Malaysian addresses only).

Yes, we now ship internationally! Please send us an email at customerservice@oilypod.my or WhatsApp us at +60189163422 to get the shipping fee.

Yes, we do COD at our facility in Bukit Jelutong at the following office hours:

• Monday – Thursday: 9:00 AM – 5:00 PM (except 1:00 PM – 2:00 PM)
• Friday: 9:00 AM – 5:00 PM (except 12:30 PM – 2:30 PM)

You can email us or WhatsApp us at +60189163422 to arrange for COD.

*Note: Order confirmation needs to be done at least 2 hours before COD.

1. We offer you competitive prices.
2. All products displayed at OilyPod website are ready stock, so you can expect to receive your orders fast (skip the dreadful wait of refreshing tracking for weeks!).
3. Skip the hassle of dealing with customs clearance.
4. Shop different brands under one roof, with only one affordable shipping fee.
5. We offer the OilyPoints program for you to earn and redeem for later purchases.
6. Guaranteed genuine products from Plant Therapy, Edens Garden, and Rocky Mountain Oils.

Oh yes, we'll be more than happy to help you choose your essential oils! Simply send us an email at customerservice@oilypod.my or WhatsApp us at +60189163422 to get oily recommendations!

We do give out random samples, and we’ve also added a whole range of Plant Therapy samples that can be purchased directly on our website.

We don't sell Doterra and we're discontinuing Young Living. You can still find some Young Living ready stock products under the 'Bargain Bin' tab, where we are clearing off Young Living products at a cheaper price.

At the moment, we don't sell products from brands other than Plant Therapy, Edens Garden, and Rocky Mountain Oils. However, we do take pre-orders for Aromatics International as we are their authorized distributor in Malaysia. Please contact us to know more.

*Update: We're discontinuing Rocky Mountain Oils and Edens Garden products due to unfavourable demand, so hurry get them at a discounted price while stocks last!

Yes, we do! Just shoot us an email to customerservice@oilypod.my for more information.

Please send an email to customerservice@oilypod.my or WhatsApp +60189163422 and include:

• Order number
• Brand
• Type of essential oil
• Lot number found on the bottle (Edens Garden oils may or may not have a lot number)

Yes, we give out this information upon request! Please email or WhatsApp us with your order number, brand, type of essential oil, and batch number found on the bottle.

• Add to wishlist: Serves as a medium for products that you wish to save for later purchase, reference, or to share with contacts.
• Notify me: Located on out-of-stock product pages where you can leave your email address to receive an automated notification as soon as the item is restocked.

*Adding out-of-stock products to your wishlist will NOT notify you when they become available.

If you are not satisfied with your product(s), you may contact us for a return within 7 days of receipt. Returned product(s) must be unused, unopened, and in original packaging.

Clearance items (Rocky Mountain Oils, Edens Garden, and products in the Bargain Bin) are not allowed for returns, exchanges, and refunds. The customer is responsible for the return shipping fee. Returned products are subject to inspection and approval.

Returns, refunds, and exchanges may be subjected to a restocking fee:

• 10%: Unopened, unused, in original packaging
• Up to 50%: Opened and used product

Damaged, defective, or incorrect product(s) must be reported to us within 7 days of receipt.

Please email customerservice@oilypod.my or WhatsApp +60189163422 with your order number, a detailed description, and photos/videos of the item received. Damaged or defective items will be replaced or refunded, whichever is preferred. Incorrect items must be returned unused and unopened. Return shipping fees for damaged, defective, or incorrect items will be borne by us.

*International customers will be refunded.

Unfortunately, we won’t be able to accept returns, refunds, and exchanges under this circumstance unless the product(s) has a specific warranty.

First, let’s be clear that there is a difference between the use of essential oils as food flavorings and their use for health purposes. Flavoring food in the food industry is regulated by the FDA under the GRAS (Generally Recognized As Safe) list. However, GRAS guidelines are measured in Parts Per Million (PPM) — where 1 PPM is roughly equivalent to one drop in 50 litres! This is nowhere near the unsupervised and misleading practices of ingesting essential oils at home.

While big MLM companies claim oils are ingestible because they are pure and 'therapeutic grade', this is unsafe. Harm from an essential oil is not always due to impurities, but the natural constituents it contains. Risks of ingesting include:

• Mucosal and gut lining irritation (essential oils are potent organic solvents).
• Risks of sensitization.
• Possible interactions with medications.
• Unnecessary stress to the liver and kidneys (metabolized in liver, excreted in urine).

Conclusion: We do not recommend ingesting essential oils casually or as a daily supplement. Ingestion requires consultation with a qualified clinical aromatherapist, not an MLM advocate.

Plant Therapy, the International Federation of Professional Aromatherapists (IFPA), the National Association of Holistic Aromatherapy (NAHA), Tisserand Institute, and other major aromatherapy bodies strictly advise against applying undiluted essential oils to the skin or ingesting them.

Safety guideline references:

• IFPA Statement on Internal & Neat Use
• NAHA Safety Statements
• Tisserand Institute Safety Guidelines

Common side effects of using undiluted essential oils on the skin:

• Allergy / Sensitization
• Irritation
• Phototoxicity

We strongly advise proper dilution with a carrier oil prior to application.

OilyPoints are collected from actions and purchases on the OilyPod website to redeem toward future orders.

Ways to earn:

1. Create an account
2. Make an order (RM1 spent = 1 OilyPoint)
3. Like us on Facebook
4. Follow us on Instagram
5. Write product reviews
6. Birthday Gift
7. Refer a Friend (200 OilyPoints): Share your unique referral link from the 'Earn' tab widget. When your friend completes their first purchase, you earn 200 points, and your friend gets a Free Shipping bonus code on their first order.

RM1 spent = 1 OilyPoint (e.g., RM500 purchase = 500 OilyPoints)

*You can redeem points immediately or accumulate them for larger tier rewards!

Expiry: Your OilyPoints balance will not expire until you delete your OilyPod account. However, once redeemed, reward codes expire within 1 year (365 days).

Multiple Codes: While you can redeem multiple codes with your points, you can only apply one reward code at checkout per transaction (preset platform feature).

• Why different prices? Platform-specific factors such as marketplace competition, transaction/commission fees, handling, and logistics campaigns.
• Why only Plant Therapy on Shopee/Lazada? Our store operates under the name 'OilyPod - Plant Therapy Authorized Distributor Malaysia', exclusively representing Plant Therapy on those platforms.
• Coupons & Points: Website coupon codes and OilyPoints cannot be used or earned on Shopee/Lazada purchases.
• Shipping rates: Lower or free shipping options on marketplaces are subsidized directly by the respective platforms.