You can choose to purchase via;

1. Our website: https://oilypod.my/ (fastest and most convenient)

2. Email: customerservice@oilypod.my

3. Whatsapp: +60189163422

4. Shopee

5. Lazada Mall

6. GrabMart (only available for neighbouring Bukit Jelutong area through Grab Superapp)

We do not have a physical store at the moment, so all purchases are made online only.

We also do not carry stocks or testers at our facility, where only administrative and fulfillment works are carried out.

We accept most major payment methods;

1. Internet Banking via e-GHL payment gateway

2. Credit Card (Visa or Mastercard) via e-GHL payment gateway

3. E-Wallet (Boost, Touch n Go) via e-GHL payment gateway

4. PayPal

5. GrabPay including GrabPay Later

6. Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end)

7. Invoice / Cheque / Offline Bank Transfer

Kindly contact us for further details if you wish to complete your purchase via manual bank transfer

1. At the login page, simply click "Forgot your password?"

2. You will be prompted to enter your registered email address.

3. An email will be sent to you to reset your password.

Yes, only if the order is still in 'unfulfilled' status.

Please send an email to customerservice@oilypod.mywith the message title “Request to cancel order” in order to inform us about the cancellation of order or WhatsApp us at +60189163422. However, do know that our fulfilment team is efficient that most of the time orders are fulfilled within the same day and orders that have been fulfilled (labeled and shipped) can not be cancelled.

All transaction currency is in Malaysian Ringgit (RM)

No, only one discount/coupon code can be used at a time at checkout. 

Ongoing promotional codes can't be used with OilyPoints rewards code.

We only take pre-orders for Plant Therapy products that are;

1. Out-of-stock

2. Not displayed/available at OilyPod's website

3. Seasonal products

4. Bulk products

Please contact us for a quote through:

1. Email: customerservice@oilypod.my 

2. WhatsApp: +60189163422

We will revert to you with a quote within 1-2 working days.

*Note: Pre-order quotations may vary from time to time depending on current product price, currency rates, handling fees, and customs tax and duties. Promotions, discounts and Oilypoints redemption are not eligible for pre-order purchases. However, you can still receive OilyPoints from pre-orders.

Absolutely not! We'll take care of this for you!

Once we have place the pre-orders for you, no cancellation is allowed. 

Our default courier is PosLaju.

However, we also ship with GDEX and J&T upon request and this may be subjected to additional fee and delivery may be slightly delayed due to manual shipment process.

Orders are usually shipped out within 1 working day upon successful purchase, unless informed otherwise. 

Depending on your location, usually takes 1-5 working days for your parcel to arrive.

Please expect a delay in delivery during festive or peak season.

*Note: You will receive an email containing the tracking number once your order has been shipped out (check your spam folder if it is not found in your inbox).

Shipping charges depends on location and weight. You can check out the shipping charges at checkout. 

We offer free shipping for all orders RM300 or more (Malaysian addresses only).

Yes, we do COD at our facility in Bukit Jelutong at the following office hours:

Monday - Thursday: 9am - 5pm except 1pm - 2pm

Friday: 9am - 5pm except 12.30pm - 2.30pm

You can email us at customerservice@oilypod.my or Whatsapp us at +60189163422 to arrange for a COD.

*Note: Order confirmation needs to be done at least 2 hours before COD.

1. We offer you competitive prices.

2. All products displayed at OilyPod website are ready stock, so you can expect to receive your orders fast. Oh, we know how dreadful it is to refresh your tracking number progress every few hours, for WEEKS.

3. Skip the hassle of going through and dealing with customs. And we know how much you pray for your packages to make it through the customs too.

4. You can shop different brands all under one roof, with only one affordable shipping fee.

5. We offerOilyPointsprogram for you to earn and redeem for later purchases.

6. You are guaranteed to receive only genuine products from Plant Therapy, Edens Garden and Rocky Mountain Oils.

Oh yes, we'll be more than happy to help you choose your essential oils.

Simply send us an email customerservice@oilypod.my or WhatsApp us at +60189163422 to get oily recommendations!

We do give out random samples and we’ve also added a whole range of Plant Therapy samples that can be purchased at our website.

We don't sell Doterra and we're discontinuing Young Living. You can still find some Young Living ready stock products under the 'Bargain Bin' tab, where we are clearing off Young Living's products at a cheaper price.

At the moment, we don't sell products from brands other than Plant Therapy, Edens Garden and Rocky Mountain Oils. However, we do take pre-orders for Aromatics International as we are their authorized distributor in Malaysia. Please contact us to know more on pre-orders on Aromatics International.

*Update: We're discontinuing Rocky Mountain Oils and Edens Garden products due to unfavourable demand so hurry get them at a discounted price while stocks last!

Yes, we do! Just shoot as an email to customerservice@oilypod.my for more information.

Please send us an email to customerservice@oilypod.my or WhatsApp us at +60189163422 and include; order number, brand, type of essential oil, and lot number found on the bottle (Edens Garden essential oils may or may not have a lot number).

Yes, we do give out these information upon request! Please send us an email to customerservice@oilypod.my or WhatsApp us at +60189163422 and include; order number, brand, type of essential oil, and batch number found on the bottle (Edens Garden essential oils may or may not have a lot number).

As the name implies, 'Add to wishlist' button serves as a medium for products that you wish to be saved for later purchase, reference, or to be personally shared with your contacts.

On the other hand, for out of stock products, there will be a section in the products page where you can leave your email address (Notify me) to be notified as soon as the product becomes available again.

Adding out of stock products into your wishlist won't notify you when the products become available again.

Damaged, defective or incorrect product(s) must be reported to us within 7 days of receipt (from the date you received your product).

Please email us at customerservice@oilypod.my or WhatsApp us at +60189163422 and include order number, a detailed description of problem and photos/videos of the damaged, defective or incorrect item(s) received.Product(s) may or may not be subjected to returns. Damaged or defective product(s) will be replaced with an identical product or refunded, whichever is preferred. Incorrect product(s) should be returned unused and unopened in its original packaging. The return shipping fee for damaged, defective and incorrect product(s) will be borne by us.

International customers will be refunded.

Unfortunately, we won’t be able to accept returns, refunds and exchanges under this circumstance unless the product(s) has a warranty.

First, let’s be clear that there is a difference between the use of essential oils as food flavorings and their use for health purposes. Flavoring food with essential oils in the food industry is regulated by FDA, where they have the GRAS (Generally Recognized As Safe) list. However, please know that GRAS guideline is measured in Parts Per Million (PPM). To give you an idea, 1 part per million is roughly equivalent to one drop in 50 litres! This is no where near to the unsupervised, dangerous and misleading practices of ingesting essential oils at home. 

While we've heard from big MLM companies claiming that their essential oils are ingestible because they are pure and are of 'therapeutic grade', this is a very unsafe practice. The concern lies not because of the purity and quality of essential oils, but the properties of the essential oils themselves that pose potential risks to the body. Harm from an essential oil is not always due to impurities or adulterations; more often it’s simply about the constituents it contains. This is not about purity; it’s about safety. Here are some possible risks when ingesting essential oils;

- Mucosal and gut lining irritation (know that essential oils are GOOD organic solvents).

- Risks of sensitization.

- Possible interaction between certain essential oils and certain medications (drug interactions).

- Unnecessary stress to the liver and kidneys since essential oil constituents are metabolized in the liver and some are excreted in urine.

In conclusion, we do not recommend ingesting essential oils casually or as a daily supplement. This type of usage requires serious considerations and consultation with a qualified clinical aromatherapist trained in this area, not with an MLM advocate.

 Plant Therapy, the International of Professional Aromatherapists (IFPA), the National Association of Holistic Aromatherapy (NAHA), Tisserand Institute and many other major aromatherapy bodies don’t recommend the use of undiluted essential oils to the skin/ingestion due to various concerns.

https://ifparoma.org/wp-content/uploads/2019/07/Statement-on-Internal-Neat-Use-of-Essential-Oils.pdf

https://naha.org/explore-aromatherapy/safety/naha-safety-statements

https://tisserandinstitute.org/safety/safety-guidelines/

We strongly advise against using undiluted essential oils on the skin due to various possible risks and once again, this is not an issue of purity or quality of the essential oil, it is simply about the constituents. Here are some common side effects from using undiluted essential oils on the skin; 

- Allergy / Sensitization

- Irritation

- Phototoxicity

We strongly advise essential oil users on proper dilution and usage of essential oils. More on dilution guideline here.

OilyPoints are points collected from actions and purchases from OilyPod website, which then can be used to redeem towards your purchases.

There are various ways to earn OilyPoints:

1. Create an account

2. Make an order

3. Like us on Facebook 

4. Follow us on Instagram

5. Write product reviews

6. Birthday Gift

Please login to your account to find out more!

6. Refer a friend

200 OilyPoints

- Visit the 'Earn' tab of your OilyPoints widget, click on 'Refer a friend' and you will get your unique referral link for you to share.

- Every time a referred friend makes a successful purchase and becomes a new customer via the unique referral link, you are automatically rewarded with OilyPoints!

- All referred friends will receive a free shipping bonus code on their first purchase when purchasing via your unique referral link.