Frequently Asked Questions


How do I purchase from OilyPod?

You can choose to purchase via;

1. Our website: (fastest and most convenient)

2. Email:

3. Whatsapp: +60189163422

4. Shopee

5. Lazada Mall

6. GrabMart (only available for neighbouring Bukit Jelutong area through Grab Superapp)

We do not have a physical store at the moment, so all purchases are made online only.

We also do not carry stocks or testers at our facility, where only administrative and fulfillment works are carried out.

What are the available payment methods?

We accept most major payment methods;

1. Internet Banking via e-GHL payment gateway

2. Credit Card (Visa or Mastercard) via e-GHL payment gateway

3. E-Wallet (Boost, Touch n Go) via e-GHL payment gateway

4. PayPal

5. GrabPay including GrabPay Later

6. Bank Deposit (orders will only be shipped out once the payment is successful and completed on our end)

7. Invoice / Cheque / Offline Bank Transfer

Kindly contact us for further details if you wish to complete your purchase via manual bank transfer

I forgot my Password for my account. How do I retrieve it?

1. At the login page, simply click "Forgot your password?"

2. You will be prompted to enter your registered email address.

3. An email will be sent to you to reset your password.

Can I cancel an existing order that has been made?

Yes, only if the order is still in 'unfulfilled' status.

Please send an email to customerservice@oilypod.mywith the message titleRequest to cancel orderin order to inform us about the cancellation of order or WhatsApp us at +60189163422. However, do know that our fulfilment team is efficient that most of the time orders are fulfilled within the same day and orders that have been fulfilled (labeled and shipped) can not be cancelled.

What is the transaction currency?

All transaction currency is in Malaysian Ringgit (RM)

Can I use multiple discount/coupon codes at checkout?

No, only one discount/coupon code can be used at a time at checkout. 

Ongoing promotional codes can't be used with OilyPoints rewards code.


What products do you offer pre-orders?

We only take pre-orders for Plant Therapy products that are;

1. Out-of-stock

2. Not displayed/available at OilyPod's website

3. Seasonal products

4. Bulk products

How do I proceed with pre-orders?

Please contact us for a quote through:

1. Email: 

2. WhatsApp: +60189163422

We will revert to you with a quote within 1-2 working days.

*Note: Pre-order quotations may vary from time to time depending on current product price, currency rates, handling fees, and customs tax and duties. Promotions, discounts and Oilypoints redemption are not eligible for pre-order purchases. However, you can still receive OilyPoints from pre-orders.

How long is the lead time for pre-orders?

The lead time for pre-orders usually take 2-4 weeks, under normal circumstances.

Do I have to worry about customs and taxes for pre-orders?

Absolutely not! We'll take care of this for you!

Can I cancel an existing pre-orders that have been made?

Once we have place the pre-orders for you, no cancellation is allowed. 


What courier do you use?

Our default courier is PosLaju.

However, we also ship with GDEX and J&T upon request and this may be subjected to additional fee and delivery may be slightly delayed due to manual shipment process.

How long does it take for my package to arrive?

Orders are usually shipped out within 1 working day upon successful purchase, unless informed otherwise. 

Depending on your location, usually takes 1-5 working days for your parcel to arrive.

Please expect a delay in delivery during festive or peak season.

*Note: You will receive an email containing the tracking number once your order has been shipped out (check your spam folder if it is not found in your inbox).

How much is the shipping charge?

Shipping charges depends on location and weight. You can check out the shipping charges at checkout. 

We offer free shipping for all orders RM300 or more (Malaysian addresses only).

Do you ship outside Malaysia?

Do you do Cash On Delivery (COD)?

Yes, we do COD at our facility in Bukit Jelutong at the following office hours:

Monday - Thursday: 9am - 5pm except 1pm - 2pm

Friday: 9am - 5pm except 12.30pm - 2.30pm

You can email us at or Whatsapp us at +60189163422 to arrange for a COD.

*Note: Order confirmation needs to be done at least 2 hours before COD.

Product Related

Why buy from OilyPod?

1. We offer you competitive prices.

2. All products displayed at OilyPod website are ready stock, so you can expect to receive your orders fast. Oh, we know how dreadful it is to refresh your tracking number progress every few hours, for WEEKS.

3. Skip the hassle of going through and dealing with customs. And we know how much you pray for your packages to make it through the customs too.

4. You can shop different brands all under one roof, with only one affordable shipping fee.

5. We offerOilyPointsprogram for you to earn and redeem for later purchases.

6. You are guaranteed to receive only genuine products from Plant Therapy, Edens Garden and Rocky Mountain Oils.

Can you recommend me essential oils for my circumstances?

Do you have samples or testers to give away?

We do give out random samples and we’ve also added a whole range of Plant Therapy samples that can be purchased at our website.

Do you sell Young Living and Doterra? 

We don't sell Doterra and we're discontinuing Young Living. You can still find some Young Living ready stock products under the 'Bargain Bin' tab, where we are clearing off Young Living's products at a cheaper price.

Do you sell other non-MLM products?

At the moment, we don't sell products from brands other than Plant Therapy, Edens Garden and Rocky Mountain Oils. However, we do take pre-orders for Aromatics International as we are their authorized distributor in Malaysia. Please contact us to know more on pre-orders on Aromatics International.

*Update: We're discontinuing Rocky Mountain Oils and Edens Garden products due to unfavourable demand so hurry get them at a discounted price while stocks last!

Do you have a bulk purchase pricing and policy?

How do I get the GC-MS report for my essential oils purchased from OilyPod?

Please send us an email to or WhatsApp us at +60189163422 and include; order number, brand, type of essential oil, and lot number found on the bottle (Edens Garden essential oils may or may not have a lot number).

Do you provide Certificate of Analysis (COA) and Material Safety Data Sheets (MSDS)?

Yes, we do give out these information upon request! Please send us an email to or WhatsApp us at +60189163422 and include; order number, brand, type of essential oil, and batch number found on the bottle (Edens Garden essential oils may or may not have a lot number).

What is the difference between 'Add to wishlist' and 'Notify me' for out of stock products in the products pages? 

As the name implies, 'Add to wishlist' button serves as a medium for products that you wish to be saved for later purchase, reference, or to be personally shared with your contacts.

On the other hand, for out of stock products, there will be a section in the products page where you can leave your email address (Notify me) to be notified as soon as the product becomes available again.

Adding out of stock products into your wishlist won't notify you when the products become available again.

Returns, Refunds and Exchanges

Do you accept returns, refunds and or exchanges?

If you are not satisfied with your product(s), you may contact us for a return within 7 days of receipt. Returned product(s) must be unused, unopened and in it’s original packaging. Clearance items (Rocky Mountain Oils, Edens Garden and products in the Bargain Bin) are not allowed for returns, exchanges and refunds. The customer shall be responsible for the return shipping fee. Returned products are subjected to inspection and approval. Returns, refunds and exchanges may be subjected to a restocking fee (10% - Unopened, Unused, In original packaging | Up to 50% - opened and used product)
What if I received damaged, defective or incorrect product(s)?

Damaged, defective or incorrect product(s) must be reported to us within 7 days of receipt (from the date you received your product).

Please email us at or WhatsApp us at +60189163422 and include order number, a detailed description of problem and photos/videos of the damaged, defective or incorrect item(s) received.Product(s) may or may not be subjected to returns. Damaged or defective product(s) will be replaced with an identical product or refunded, whichever is preferred. Incorrect product(s) should be returned unused and unopened in its original packaging. The return shipping fee for damaged, defective and incorrect product(s) will be borne by us.

International customers will be refunded.

What if my product(s) is broken or damaged after 7 days of receipt or after opening and or using the product(s)?

Unfortunately, we won’t be able to accept returns, refunds and exchanges under this circumstance unless the product(s) has a warranty.

Safety Related

Are your essential oils ingestible?

First, let’s be clear that there is a difference between the use of essential oils as food flavorings and their use for health purposes. Flavoring food with essential oils in the food industry is regulated by FDA, where they have the GRAS (Generally Recognized As Safe) list. However, please know that GRAS guideline is measured in Parts Per Million (PPM). To give you an idea, 1 part per million is roughly equivalent to one drop in 50 litres! This is no where near to the unsupervised, dangerous and misleading practices of ingesting essential oils at home. 

While we've heard from big MLM companies claiming that their essential oils are ingestible because they are pure and are of 'therapeutic grade', this is a very unsafe practice. The concern lies not because of the purity and quality of essential oils, but the properties of the essential oils themselves that pose potential risks to the body. Harm from an essential oil is not always due to impurities or adulterations; more often it’s simply about the constituents it contains. This is not about purity; it’s about safety. Here are some possible risks when ingesting essential oils;

- Mucosal and gut lining irritation (know that essential oils are GOOD organic solvents).

- Risks of sensitization.

- Possible interaction between certain essential oils and certain medications (drug interactions).

- Unnecessary stress to the liver and kidneys since essential oil constituents are metabolized in the liver and some are excreted in urine.

In conclusion, we do not recommend ingesting essential oils casually or as a daily supplement. This type of usage requires serious considerations and consultation with a qualified clinical aromatherapist trained in this area, not with an MLM advocate.

Can I use your essential oils undiluted or NEAT?

 Plant Therapy, the International of Professional Aromatherapists (IFPA), the National Association of Holistic Aromatherapy (NAHA), Tisserand Institute and many other major aromatherapy bodies don’t recommend the use of undiluted essential oils to the skin/ingestion due to various concerns.

We strongly advise against using undiluted essential oils on the skin due to various possible risks and once again, this is not an issue of purity or quality of the essential oil, it is simply about the constituents. Here are some common side effects from using undiluted essential oils on the skin; 

- Allergy / Sensitization

- Irritation

- Phototoxicity

We strongly advise essential oil users on proper dilution and usage of essential oils. More on dilution guideline here.


What are OilyPoints?

OilyPoints are points collected from actions and purchases from OilyPod website, which then can be used to redeem towards your purchases.

How do I earn OilyPoints?

There are various ways to earn OilyPoints:

1. Create an account

2. Make an order

3. Like us on Facebook 

4. Follow us on Instagram

5. Write product reviews

6. Birthday Gift

Please login to your account to find out more!

6. Refer a friend

200 OilyPoints

- Visit the 'Earn' tab of your OilyPoints widget, click on 'Refer a friend' and you will get your unique referral link for you to share.

- Every time a referred friend makes a successful purchase and becomes a new customer via the unique referral link, you are automatically rewarded with OilyPoints!

- All referred friends will receive a free shipping bonus code on their first purchase when purchasing via your unique referral link.

What is the conversion rate of OilyPoints?

RM1 spent = 1 OilyPoint

For example, a RM500 purchase will earn you 500 OilyPoints

100 OilyPoints = RM1

350 OilyPoints = Free Shipping

500 OilyPoints = RM10

750 OilyPoints = RM30

1000 OilyPoints = RM50

For example, with 500 OilyPoints in your account, you can choose to redeem a free shipping reward or a RM10 coupon code. Or, you can choose to keep and accumulate more OilyPoints to redeem bigger rewards!

*Be sure to check out the conversion and rewards from time to time. We may add a new or limited time rewards!

Do my points ever expire?

Nope, never ever. Your OilyPoints will not expire until you delete your OilyPod's account.

However, rewards redeemed expire 1 year (365 days) from when they are redeemed.

Can I redeem and use multiple rewards at a time?

While you can redeem as many rewards as you possibly can with your OilyPoints, you are entitled to use only one reward discount code at checkout at a time. This is a preset feature that we are unable to change by our platform.


Do you sell at local marketplaces such as Shopee and Lazada?

Why are the prices different at these marketplaces?

There are a number of factors involved when putting up prices at different platforms including different competition, fees and commissions, payment gateways, handling and shipping, etc.

Why are the products sold at these marketplaces limited to only Plant Therapy products?

We carry a store name called, 'OilyPod- Plant Therapy Authorized Distributor Malaysia', and as such, we would only represent one brand, which is Plant Therapy, in these marketplaces.

Can I use coupon codes and offers from OilyPod website at these marketplaces and vice versa?

Unfortunately, no, this is not possible.

Can I still get OilyPoints for purchases made through your marketplace stores?

Unfortunately, no. OilyPoints are exclusive for OilyPod website purchases only.

Why are you able to offer different shipping rates/free shipping at these marketplaces? 

The shipping rates and offers at these marketplaces are subsidized by the respective marketplaces.

What are the pros and cons purchasing from OilyPod's website vs OilyPod's store in these marketplace?

OilyPod Official Website

+ Enjoy OilyPoints as part of our loyalty reward program

+ Exclusive offers and discounts

+ Participate in contests and giveaways

+ Receive random gifts!

+ Get first dibs on latest products

+ A wider range of brands and products under one roof

+ A cleaner and user friendly interface to search for products

+ COD option is available (within close proximity of our warehouse)

OilyPod store in Shopee and Lazada

+ Better shipping rates (subsidized by marketplaces)

+ Better pricing

+ Limited products

+ Some may find the interface and categorization a little cluttered

+ All purchases and transactions policies are governed by respective marketplaces

+ COD option is not available

I still have doubts!

Oh, bummer! Just drop us an email or WhatsApp us at  +60189163422 and we are more than happy to help!